Thematic areas and examples of core questions in the qualitative interviews.
| Thematic areas . | Core question examples . |
|---|---|
| The structure of the supply chain | • What is the process of getting the infant formula products from manufacturing facilities to the end consumers? • Where do you perceive the most significant vulnerabilities within the supply chain? |
| Communication dynamics | • With whom and what information do manufacturers/retailers/WIC coordinators communicate in the event of a food safety recall? • What are the communication and coordination gaps, and how could these be improved? |
| Coping mechanisms with the recall | • What protocols do you have in place to handle and respond to food safety concerns or recalls? • How did consumers cope with the resulting shortage? |
| Policy changes | • Based on your experience, which policies and programs were the most effective and why? • Moving forward, what should government regulatory agencies and/or infant formula producers and retailers do to mitigate/prevent similar food safety recalls and product shortages in general? |
| Thematic areas . | Core question examples . |
|---|---|
| The structure of the supply chain | • What is the process of getting the infant formula products from manufacturing facilities to the end consumers? • Where do you perceive the most significant vulnerabilities within the supply chain? |
| Communication dynamics | • With whom and what information do manufacturers/retailers/WIC coordinators communicate in the event of a food safety recall? • What are the communication and coordination gaps, and how could these be improved? |
| Coping mechanisms with the recall | • What protocols do you have in place to handle and respond to food safety concerns or recalls? • How did consumers cope with the resulting shortage? |
| Policy changes | • Based on your experience, which policies and programs were the most effective and why? • Moving forward, what should government regulatory agencies and/or infant formula producers and retailers do to mitigate/prevent similar food safety recalls and product shortages in general? |
Thematic areas and examples of core questions in the qualitative interviews.
| Thematic areas . | Core question examples . |
|---|---|
| The structure of the supply chain | • What is the process of getting the infant formula products from manufacturing facilities to the end consumers? • Where do you perceive the most significant vulnerabilities within the supply chain? |
| Communication dynamics | • With whom and what information do manufacturers/retailers/WIC coordinators communicate in the event of a food safety recall? • What are the communication and coordination gaps, and how could these be improved? |
| Coping mechanisms with the recall | • What protocols do you have in place to handle and respond to food safety concerns or recalls? • How did consumers cope with the resulting shortage? |
| Policy changes | • Based on your experience, which policies and programs were the most effective and why? • Moving forward, what should government regulatory agencies and/or infant formula producers and retailers do to mitigate/prevent similar food safety recalls and product shortages in general? |
| Thematic areas . | Core question examples . |
|---|---|
| The structure of the supply chain | • What is the process of getting the infant formula products from manufacturing facilities to the end consumers? • Where do you perceive the most significant vulnerabilities within the supply chain? |
| Communication dynamics | • With whom and what information do manufacturers/retailers/WIC coordinators communicate in the event of a food safety recall? • What are the communication and coordination gaps, and how could these be improved? |
| Coping mechanisms with the recall | • What protocols do you have in place to handle and respond to food safety concerns or recalls? • How did consumers cope with the resulting shortage? |
| Policy changes | • Based on your experience, which policies and programs were the most effective and why? • Moving forward, what should government regulatory agencies and/or infant formula producers and retailers do to mitigate/prevent similar food safety recalls and product shortages in general? |
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