
Contents
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What is professionalism? What is professionalism?
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A dictionary definition of ‘professionalism’ A dictionary definition of ‘professionalism’
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Professionalism in dentistry Professionalism in dentistry
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Politics and the public Politics and the public
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Social contract Social contract
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Professionalism Professionalism
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Political implication Political implication
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Standards Standards
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Principles Principles
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Self-regulation Self-regulation
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Re-establishing the primacy of the healthcare professional Re-establishing the primacy of the healthcare professional
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Balancing needs and wants Balancing needs and wants
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The best way forward The best way forward
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CanMEDS CanMEDS
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Commitments Commitments
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Principles Principles
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Commitments Commitments
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Understanding (and overcoming) systems Understanding (and overcoming) systems
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Introduction Introduction
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Process Process
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Process pathology Process pathology
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Responsibility/authority mismatch Responsibility/authority mismatch
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Human factors Human factors
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Introduction Introduction
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The blame culture The blame culture
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Error and error avoidance Error and error avoidance
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System failure System failure
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Swiss cheese Swiss cheese
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Red flags Red flags
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Situational awareness Situational awareness
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Root cause analysis (aka critical event analysis) Root cause analysis (aka critical event analysis)
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Effects of stress and personality Effects of stress and personality
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Crisis intervention techniques Crisis intervention techniques
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Leadership and followership Leadership and followership
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Understanding personalities Understanding personalities
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Myers–Briggs type inventory Myers–Briggs type inventory
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Introversion/extraversion Introversion/extraversion
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Sensing/intuiting Sensing/intuiting
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Thinking/feeling Thinking/feeling
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Judging/perceiving Judging/perceiving
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Learning types Learning types
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Change management Change management
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Change Change
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Change management Change management
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What can change? What can change?
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Approaches Approaches
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Helpful concepts Helpful concepts
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Groups of individuals Groups of individuals
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Individuals Individuals
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Verbal and non-verbal communication Verbal and non-verbal communication
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Learning to listen Learning to listen
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Time Time
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Preparation Preparation
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Words have power Words have power
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Honesty Honesty
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Questions Questions
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Consistency Consistency
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Empathy and compassion Empathy and compassion
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Principles of neurolinguistic programming Principles of neurolinguistic programming
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What is NLP? What is NLP?
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Four key principles of NLP Four key principles of NLP
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Rapport Rapport
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Outcomes Outcomes
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Senses Senses
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Flexibility Flexibility
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Presentation skills Presentation skills
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Presenting Presenting
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Preparation Preparation
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Planning Planning
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The message not the media The message not the media
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Delivery Delivery
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Teaching, learning, and assessing professionalism Teaching, learning, and assessing professionalism
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Teaching Teaching
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Learning Learning
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Domains of learning Domains of learning
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Learning outcomes Learning outcomes
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Structure of a learning episode Structure of a learning episode
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Teaching knowledge Teaching knowledge
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Teaching skills Teaching skills
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Teaching interpersonal skills Teaching interpersonal skills
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Teaching attitudes Teaching attitudes
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Feedback use Feedback use
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In-workplace assessment tools In-workplace assessment tools
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Current popular tools Current popular tools
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Assessing the healthcare professional Assessing the healthcare professional
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Cite
Abstract
This chapter considers what it means to be professional and how this affects the daily practice and life of a dentist. As well as defining professionalism, there is consideration of the political implications of being a healthcare professional, such as the requirement to express both concerns about and potential solutions for systems that fail to deliver what they should for patients. The General Dental Council (GDC) standards are outlined with discussion of these in relation to dental professionals. Human factors, sometimes referred to as ‘ergonomics’, consists of a group of topics concerned with human–human and human–system interaction with a particular relevance to the prevention of error. This chapter outlines the impact of the blame culture, error avoidance, and system failure, defining key principles such as root cause analysis and situational analysis. There is an emphasis on communication skills and how these can be applied to teaching, learning, and presenting.
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